
FAQ
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Are there any contractual obligations or fees associated with the subscription service?
No obligations and no fees for our subscription services. The only requirement to stop a subscription is to ensure you pause, or cancel before the close of the weekly billing cycle which is Friday at 12:00 am.
What areas do you deliver to?
We deliver to: Tulsa Metropolitan area - including Owasso, Collinsville, Bixby, Broken Arrow, Jenks, Sand Springs, Sapulpa and Glenpool. OKC Metro: Edmond, Yukon, Mustang, Moore, Norman, and adding more stops all the time.
What if I am not in your delivery area?
If you're not in our delivery area, we can deliver to your workplace if that is in our delivery area, or maybe to the home of a friend/family member. If neither of these are options, don't fret! Our delivery areas are expanding frequently so it's likely we may be delivering to your area soon! To be added to our waiting list, please send us an email so that we are aware of your interest. We will contact you as soon as we open your area for delivery.
How do I skip a delivery?
To skip a delivery it is simple: Log into your account> access your profile> choose subscriptions> select "Pause".
To reactivate your subscription, follow the same steps above and choose "Resume"
How do I store the produce?
Upon delivery, immediately remove the compostable liner with the produce inside from your reusable delivery bag. It is suggested storing each of the items in the packaging it comes in. And always make certain to wash the produce right before you enjoy it.
What if I am not going to be home at time of delivery?
It's not necessary to be home to receive your delivery as we make your delivery right to your front door. Our delivery app will send you a link the morning of the delivery indicating the expected time window, with real time updates. Upon delivery, you will receive an SMS text and/or email notifying you of the completed delivery with a picture of the location it was dropped off to.
What are your office hours?
While we do not have a location open to the public, our hours of operation are Monday-Friday 8:30am-5:00pm, excluding holidays. Our support mailbox is monitored daily and we will reply to any inquiries as soon as possible. In most cases, the same day.
Can I customize my Farm Bag?
Our farm bags are hand-picked each week with the freshest possible options, corresponding with the seasonality and availability from our farm and farming partners. While we do not offer customized bags, we do have several add-on items that are can be added to your weekly subscription to provide you a wholesome bag tailored to your taste. If you want fresh blackberries every week, we got you. Need our smoked pig ears for your puppy pal, we got you! Our goal is to incorporate fresh, approachable, and nutritious items while mixing in a few fun and unique items when they are in harvest.
Where does the produce come from?
See our local tier focus diagram below. When and where available, we have a local first approach, sourcing as close to home as possible to support of our farming community and strengthen our food system network.
What if I want to change my order?
You can change your order as often as you like. Add items, switch items. or pause the week while your out of town. Order changes must be made before the order window closes, which is each Friday at 12:00 am prior to the coming week's delivery. You can manage your orders directly through our website any time before your cut off time.
What if I live in an apartment, condo, gated community or secured building?
When viewing the items in your cart, you can add special delivery instructions like gate codes, preferred drop off spots, etc.
I am having trouble logging in. How do I get help with this?
If you are having trouble logging in, reach out to our support team. thefarm@foodhomedirect.com
What day will my delivery come?
Deliveries take place between Tuesday and Friday weekly. Your delivery day is determined by where you are receiving your delivery. This will stay the same week to week, except occasionally as we take on new customers, our routing will be optimized to ensure we are keeping the cost of our produce as low as possible. So there is a chance you delivery day could change, but it would be infrequent.
How do I know what produce will be in my bag this week?
We update the Farm Bag page on our website weekly to include the bag contents for both the current week and the upcoming week. You may have to scroll down to find the week you are looking for, but you’ll see the date in orange font along with the contents for that week below the date.
Do we need to return the bags the orders are delivered in?
No. We are no longer doing bag deposits or returns. We found there was no good way to properly sanitize each bag prior to them going back out so we decided to incur the cost of the bags ourselves and send new bags out each week. All bags are yours to keep, give away or do with as you please.
Why do you no longer use insulated bags?
We found there was no good way to properly sanitize the bags prior to sending them back out. We also upgraded to a new system that notifies you when your order is out for delivery and again when your order arrives at your door. Since these notifications allow you to bring your items inside sooner, there is not as much of a need for the insulated bags. We do encourage you to leave a cooler out for your order to be delivered to if you do not plan to be home at the time of delivery.
How do I add items to my subscription without the shipping fees?
Log in to your account and go to the “Orders” tab. Click on the “Manage Subscriptions” button. Choose the subscription you would like to add items to. From there, you can search for and add any items as subscription or one time purchases.
*Thursdays, at 11:59pm, is the cutoff for changes to the following week's deliveries.
I got billed today. Where is my delivery?
Our subscriptions are set to renew and pre-authorize cards on Fridays @ 3:00am the week prior to delivery. We do this to ensure we are coordinating with our farmers and producers to get the freshest possible product. Your order will be delivered the following week on your scheduled delivery day, which is determined by your zip code.
I placed an order last Friday. Why is my order not coming this week?
Thursdays, at 11:59pm, is the cutoff for changes to the following week's deliveries. Any orders placed after that time will be processed the next Friday. We do this to ensure we are coordinating with our farmers and producers to get the freshest possible product.
I don’t want some of the things in the rancher bag. How do I substitute for them?
You can order each of the items you want individually. The cost per item is approximately the same, although the rancher bag does have a small discount. We do not have a way to further customize the rancher bags at this time.
How do I skip a delivery?
Log in to your account and go to the “Orders” tab. Click on the “Manage Subscriptions” button. Choose the subscription you are wanting to change. From there, you can skip, pause, un-pause and cancel your order.
*Thursdays, at 11:59pm, is the cutoff for changes to the following week's deliveries.
Why is my next order date wrong? It should be the following week!
The date you are seeing is the day your order will process and be sent to us. It is NOT the day your order will be delivered. The order date you see will always be the Friday prior to the delivery week. Your order will be delivered on your regular delivery day the week following the order date.
Can I request a different delivery day?
Not at this time. Our delivery schedules are designated by zip code in order to make the most efficient routes for our drivers.
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